Privacy Policy

Effective Date: January 2025
Last Updated: January 2025

Welcome to Medical Negligence Claims Care (the “Website”). This Website is a trading name of Velasco Limited (“we,” “us,” or “our”), a firm authorised and regulated by the Financial Conduct Authority (FCA). We are committed to protecting your privacy and ensuring that your personal information is handled securely and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Velasco Limited
Registered Address: Office 301 The Tea Factory, Office 319, St Peter’s Square, Fleet Street, Liverpool L1 4DQ
Company Registration Number: 10292336
FCA Registration Number: 839005
Email: info@medicalnegligenceclaimscare.org.uk

2. What Information We Collect

We collect and process different types of personal data depending on your interactions with our Website and services, including but not limited to:

  • Personal Information: Name, date of birth, email address, phone number, and postal address.
  • Case Details: Information related to medical negligence claims, including medical history, incident details, and supporting documents.
  • Technical Data: IP address, browser type, device information, and usage data collected through cookies and analytics.
  • Communication Data: Records of interactions via email, phone, live chat, or web forms.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To assess the viability of your medical negligence claim and connect you with a solicitor.
  • To provide legal support and case management services.
  • To comply with legal and regulatory obligations.
  • To improve our Website, services, and customer experience.
  • To send marketing communications (if consent is provided).
  • To detect and prevent fraud or security threats.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Obligation: Processing is necessary for fulfilling a service you have requested.
  • Legitimate Interests: For business operations such as fraud prevention, analytics, and improving services.
  • Legal Compliance: Where we are required to process data to comply with legal and regulatory requirements.
  • Consent: Where you have provided explicit consent, such as for marketing communications.

5. How We Share Your Information

We may share your personal data with:

  • Solicitor Firms: We may refer your claim to solicitor firms that specialise in medical negligence cases.
  • Regulatory Authorities: Where required to comply with FCA regulations or legal obligations.
  • Service Providers: Third-party companies that provide IT, analytics, customer support, and operational services.
  • Law Enforcement: When legally required to assist with investigations or fraud prevention.

We ensure that all third parties with whom we share data adhere to strict data protection standards.

6. How We Protect Your Information

We implement appropriate security measures to safeguard your personal data, including:

  • Data encryption and secure storage.
  • Access control and authentication protocols.
  • Regular security audits and compliance checks.

Despite our efforts, no online transmission is completely secure. If you suspect any security breaches, please contact us immediately.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods may vary depending on the type of information processed and legal obligations.

8. Your Rights Under Data Protection Laws

You have several rights regarding your personal data, including:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Erasure: Request deletion of your data, subject to legal requirements.
  • Restriction: Request limitations on how we process your data.
  • Objection: Object to data processing based on legitimate interests.
  • Data Portability: Request transfer of your data to another provider.

To exercise any of these rights, please contact us at [Insert Contact Email]. We may need to verify your identity before processing requests.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze traffic, and personalize content. By using our Website, you consent to our use of cookies. You can manage cookie preferences via your browser settings.

For more details, please refer to our Cookie Policy

10. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices. Any updates will be posted on this page with a revised effective date. Please check this policy regularly for updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Medical Negligence Claims Care (Velasco Limited)
Email: info@medicalnegligenceclaimscare.org.uk
Phone: 01134601216

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Contact Information:
Website: https://ico.org.uk
Phone: 0303 123 1113